z99999 Privacy Policy

1. Introduction

z99999 operates the online gaming platform accessible at z99999.onl. In the course of providing this platform to players in Pakistan, we collect and process certain personal data. This policy explains what that data is, why we hold it, how it is used and your rights in relation to it.

This policy applies to all users of the z99999 platform regardless of how they access it — whether through a mobile browser on Android or iOS, or through a desktop browser. It covers account data, transaction data, gaming activity data and any communications you have with our support team.

References to "z99999", "we", "us" and "our" in this policy refer to the operator of the z99999.onl platform. References to "you" or "your" refer to you as a registered account holder or visitor to the platform.

2. What Personal Data We Collect

We collect personal data in two main ways: information you provide to us directly, and information that is generated automatically when you use the platform.

Information you provide:

• Full name and date of birth (collected at registration and used for identity verification)
• Mobile phone number and email address
• Payment details — including your JazzCash or Easypaisa account number, Raast ID or bank account information — provided when making deposits or requesting withdrawals
• Identity documents such as a CNIC copy, where requested for verification purposes
• Communications you send to our support team via live chat or email

Information generated automatically:

• Device information including device type, operating system and browser version
• IP address and approximate geographic location derived from it
• Session data including login times, pages visited, game titles accessed and session durations
• Transaction history — deposits, withdrawals, bets placed, casino wagers and winnings
• Cookie and tracking data as described in Section 6

3. How We Use Your Personal Data

We use the personal data we hold for specific, defined purposes. The table below summarises the main uses and the legal basis that justifies each:

We do not use your personal data for automated individual decision-making that produces significant legal effects, except where this is required to prevent fraud or comply with legal obligations.

4. Data Sharing

z99999 does not sell personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive transaction data necessary to process your deposit or withdrawal.
• Identity verification providers: Where you are asked to verify your identity, your submitted documents may be processed by a specialist third-party verification service acting under strict data processing agreements.
• Game providers: Your account identifier and game session data are passed to the relevant third-party game studios to operate the games you access on the platform. These providers do not receive your payment details.
• Legal and regulatory authorities: Where we are legally required to disclose information — for example, in response to a valid investigation — we will comply with that requirement. We will notify you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or restructuring, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

5. Payment Data and Financial Records

When you deposit or withdraw PKR at z99999, your payment details are transmitted securely to the relevant payment processor — JazzCash, Easypaisa, Raast or your bank. z99999 retains a record of the transaction amount, timestamp, payment method reference and outcome, but does not store full mobile wallet PIN codes, bank account passwords or complete card numbers.

Financial transaction records are retained for a minimum of five years from the date of the transaction. This retention period reflects our obligations under standard financial record-keeping requirements and is necessary to support audit, dispute resolution and withdrawal verification processes.

If you request account closure, your financial transaction history will be retained for the legally required period even after your account is deactivated, and will not be available to you for regular account access during that time unless formally requested through support.

6. Cookies and Tracking Technologies

z99999 uses cookies and similar technologies to maintain the functionality and security of the platform. The main types of cookies we use are:

• Session cookies: Keep you logged in during an active platform session. These expire when you close your browser.
• Persistent cookies: Remember your preferences — such as your preferred game lobby view or notification settings — across sessions.
• Analytics cookies: Help us understand how users interact with the platform by recording aggregated data about pages visited, features used and session length. This data is not linked to individual identity.
• Security cookies: Support fraud detection and help identify unusual login behaviour that may indicate unauthorised account access.

You can manage or block cookies through your browser settings. Note that disabling essential session cookies will prevent you from staying logged in and may affect the functionality of certain platform features.

7. How Long We Keep Your Data

We retain personal data for as long as your account is active and for a defined period after account closure. Specific retention periods depend on the type of data:

• Account profile data (name, contact details) is retained while your account is active and for up to two years following account closure, unless a longer period is required for legal compliance.
• Financial transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for up to three years to support dispute resolution and quality assurance.
• Game activity logs are retained for up to two years and used for dispute resolution, bonus verification and platform security purposes.
• Identity verification documents are retained for the period required by applicable financial and identity regulations applicable to online platforms, typically five years from the date of verification.

When data is no longer required, it is securely deleted or anonymised so it cannot be linked back to any individual.

8. How We Protect Your Data

z99999 takes data security seriously and maintains technical and organisational measures to protect the personal data we hold. These include:

• All data transmitted between your device and z99999 servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account access is protected by password authentication. We strongly recommend players use a unique password not reused from other services.
• Internal access to personal and financial data is restricted on a need-to-know basis. Staff who access account data for support or operational purposes are subject to confidentiality obligations.
• Platform systems are monitored for unusual activity, attempted intrusions and abuse patterns on an ongoing basis.
• Payment data is handled through PCI-compliant payment processing channels — z99999 does not store sensitive payment credentials on its own servers.

9. Your Rights Over Your Personal Data

As a z99999 account holder, you have rights in relation to the personal data we hold about you. These are summarised below. To exercise any of these rights, contact our support team with your registered account details.

10. Minors and Age Restriction

z99999 is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered an account or provided personal data on the platform, that account will be closed immediately, the personal data will be deleted and any associated funds reviewed in accordance with our Terms and Conditions.

If you are a parent or guardian and have reason to believe a minor has created an account on z99999, please contact our support team promptly. We take this matter seriously and will act on such reports without delay.

11. Changes to This Privacy Policy

z99999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When significant changes are made, we will notify registered users through a notice displayed on the platform or via registered contact details.

The "Last Updated" date at the top of this page always reflects the most recent version. We recommend reviewing this page periodically. Continued use of the z99999 platform after an updated policy is published constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact support to close your account.

12. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights or want to raise a concern about how your personal data is handled, our support team is available around the clock.

When contacting us about your data, please include your registered mobile number or email so we can locate your account and respond accurately. For data deletion requests, identity verification will be required before we can process the request.

Related documents: Terms and Conditions · Responsible Gaming